Refund Policy for Remitium
At Remitium, we strive to provide the best possible service and ensure that your experience with us is smooth and seamless. This Refund Policy outlines the circumstances under which we may offer refunds, as well as the process to follow if you are eligible for one. By using our services, you agree to the terms of this policy.
1. Refund Eligibility
Refunds may be considered under certain conditions:
 

• Failed Transactions: If a transaction is unsuccessful or fails to reach the intended recipient due to an error on our platform or any technical issue, you may be eligible for a full refund.
• Duplicate Transactions: In case you mistakenly submit a transaction more than once, a refund may be provided for the duplicate transaction.
• Incorrect Amount: If you have inadvertently entered an incorrect transaction amount or recipient details, you may qualify for a refund, depending on the status of the transfer.
• Unprocessed Transactions: If the funds are not processed due to reasons like system delays or outages, you may request a refund of the full transfer amount.

Refunds are not applicable in situations where the transfer is successful, the recipient receives the funds, or the payment has been completed without any issues.
2. Non-refundable Situations
The following transactions are generally non-refundable:
 

• Completed Transfers: Once the funds are successfully received by the recipient, whether in the form of a mobile wallet, bank transfer, or cash pickup, the transaction is final and non-refundable.
• User Errors: Refunds are not provided in cases of incorrect recipient details, unintentional transfer of incorrect amounts, or failed transfers due to user input errors.
• Currency Exchange Fees: We cannot refund any currency exchange fees or fluctuations in exchange rates that may affect the transfer amount.

3. Refund Process
To request a refund, please follow the steps below:
 

1. Contact Support: Reach out to our customer support team within 30 days of the transaction via our email ([email protected]) or contact form on our website. Please provide the transaction details and reason for the refund request.
2. Review Process: Our team will review your case to determine eligibility for a refund. This may involve verifying transaction status, recipient information, and the nature of the request.
3. Refund Decision: If your request is approved, a refund will be processed, and the funds will be returned to the original payment method or wallet within 5-7 business days.

4. Changes to the Refund Policy
Remitium reserves the right to amend or update this Refund Policy at any time. Any changes will be posted on our website, and we encourage you to review this policy periodically.
If you have questions about this refund policy or the refund process, please contact our support team at [email protected].